Manager GBS
Core
Advise clients on strategic priorities and operating model challenges while leading GBS strategy definition, transformation projects, and service delivery model consolidation.
Role type
Manager, GBS Strategy & Transformation
Builds
GBS strategies, service delivery models, governance frameworks, and end-to-end transformation projects for clients in Pharma, Financial Services, Retail, Industrial Products, and Public Services.
Domain
Financial Services / Shared Services / Business Process Transformation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
GBS/Outsourcing industry experience, consulting experience, project management, team leadership, process mapping, technology assessment, change management, business case development, cost modeling, stakeholder management, workshop facilitation
Preferred skills
Finance transformation experience, process optimization, automation use cases, ERP products (S/4HANA)
Technologies
S/4HANA
Responsibilities
Identify and develop business opportunities with new and existing clients; Lead and deliver high-quality projects in line with established methodologies; Contribute to practice growth through business development and knowledge sharing; Collaborate across industries and stakeholders to originate impactful projects; Define GBS strategies, service delivery models, and governance frameworks; Lead end-to-end transformation projects including process mapping and implementation; Facilitate workshops and manage relationships with senior client stakeholders; Support service transitions, application migration, and change management; Develop business cases, analyze financial data, and perform cost modeling to drive ROI and savings.
Seniority
Manager, hands-on IC with team leadership