Account Management & Customer Success – Digital Solutions
Core
Own post-sale customer relationships for assigned digital accounts, driving adoption, value realization, and retention through structured onboarding and business reviews.
Role type
Senior B2B Account Management & Customer Success Manager
Builds
Digital product adoption and recurring revenue growth for institutional clients
Domain
B2B Digital Solutions / IoT / Connected Devices in Healthcare, Hospitality, Life Sciences, and Facility Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B account management, customer success, consultative commercial roles, digital product platforms (SaaS, connected devices, remote monitoring, analytics, automation), stakeholder engagement, ROI-based value storytelling, data-driven engagement, CRM proficiency
Preferred skills
Customer success in digital/IoT environments, domain knowledge in infection prevention or water management, recurring revenue management, matrixed organization influence
Technologies
Salesforce
Responsibilities
Drive structured onboarding and user enablement, conduct regular business reviews to present value realization, partner with field sales for upsell and cross-sell opportunities, monitor customer health and execute renewal plans, engage multi-threaded stakeholder relationships, share adoption insights to inform product direction
Seniority
Mid-Senior, hands-on IC