Technical Support Analyst
Core
Deliver expert functional support for Nasdaq's regulatory and financial platform by diagnosing and resolving client issues via case management, video, and phone.
Role type
Senior IC technical support analyst (financial infrastructure)
Builds
Nasdaq's hosted regulatory and financial platform
Domain
Financial technology / Capital markets
Deliverable
client delivery
Required skills
incident management frameworks (ITIL), application log analysis, infrastructure troubleshooting (OS, network, cloud), client meeting leadership, requirement gathering, cross-functional collaboration
Preferred skills
financial technology platform support, cloud-hosted environments, Oracle/PostgreSQL/SQL Server troubleshooting, Linux operations, JVM configuration and performance tuning
Technologies
Oracle, PostgreSQL, Microsoft SQL Server, Linux, JVM
Responsibilities
Diagnose and resolve client platform issues through case management, video, and phone; lead client meetings to gather requirements and provide documentation; troubleshoot infrastructure issues including OS, network, and cloud components; partner with Product, Engineering, and DevOps teams to resolve complex issues; document solutions and best practices for the team knowledge base
Seniority
Mid-level, hands-on IC