Operations Enablement Manager
Core
Lead a team of Business Analysts to deliver data-driven insights, reporting, and tools that support the Technology Services organization, focusing on field service efficiency and labor planning.
Role type
Senior IC operations enablement manager
Builds
Executive dashboards, operational models, and reporting solutions for Technology Services
Domain
Technology Services / Field Service Operations
Deliverable
dashboards & analysis
Required skills
Team leadership, operational strategy, workforce planning, data reporting, performance management, resource planning
Preferred skills
Field service operations, gaming environment, capacity modeling, demand forecasting, Lean/Six Sigma
Technologies
Power BI, Airtable, Tableau Next, Microsoft tools
Responsibilities
Lead and develop the department of Business Analysts; Own operational enablement strategy for Technology Services; Take charge of workforce planning and labor optimization; Partner with senior leadership on growth planning; Lead cross-functional operational excellence initiatives; Account for operational performance outcomes.
Seniority
Senior, hands-on IC with people leadership
