IT Onsite Support Engineer
Core
Provide 2nd-level onsite IT support, device management, and concierge services for executives while maintaining global IT operations.
Role type
Senior IC IT Support Engineer
Builds
Internal knowledge base articles, technical documentation, and streamlined IT processes
Domain
Enterprise IT / Gaming & Entertainment
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows administration, Active Directory management, Microsoft Intune, Microsoft Azure, ITSM tools, ServiceNow, hardware procurement, video conferencing systems
Preferred skills
A+ certification, MCITP certification, Security+ certification, Network+ certification, ITIL Foundation
Technologies
Active Directory, Microsoft Intune, Microsoft Azure, ServiceNow, Zoom
Responsibilities
Provide 2nd-level onsite support including device builds, rebuilds, backups, and deployments; Manage service requests and incidents via in-person, email, and Zoom; Deliver concierge IT support for executives; Facilitate IT inductions for new hires; Build and update internal knowledge base articles; Manage complex user account administration in Active Directory; Support video conferencing and collaboration tools; Collaborate with vendors to order and install equipment; Develop technical processes for continuous improvement
Seniority
Mid-level, hands-on IC
