People & Culture Service Delivery Sr. Analyst
Core
Serve as a Tier 3 Subject Matter Expert and process owner to maintain, improve, and standardize People & Culture service delivery operations and documentation.
Role type
Senior IC People & Culture Service Delivery Analyst
Builds
Standardized P&C service processes, knowledge articles, and operational workflows
Domain
Human Resources / People & Culture Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Requirements gathering, process discovery, test plan creation, UAT support, project coordination, Tier 3 issue resolution, compliance reporting, ServiceNow proficiency, HR systems knowledge
Preferred skills
Experience with shared services models, exposure to case management tools
Responsibilities
Liaise with stakeholders to translate business needs into functional requirements for system changes; Conduct process discovery to identify gaps and capture detailed workflows; Build and maintain test plans, cases, and scripts for UAT; Create and update knowledge articles and process documentation; Coordinate project planning and implementation with cross-functional teams; Resolve complex Tier 3 service issues; Support compliance and reporting efforts
Seniority
Senior, hands-on IC