Technical Support Specialist
Core
Provide direct troubleshooting, installation, and repair for gaming cabinets, computers, and related hardware in customer environments.
Role type
Senior IC technical support specialist (gaming hardware)
Builds
Gaming cabinets, electronic components, and related hardware
Domain
Gaming industry + electromechanical hardware
Required skills
hardware troubleshooting, gaming cabinet architecture knowledge, remote-support tools, networking fundamentals, computer operating systems, diagnostic documentation, field support, on-call coverage
Preferred skills
regulated gaming environment familiarity, AI-enabled applications experience, data analysis tools, case-management platforms, technical certifications in IT/electronics/engineering
Technologies
remote-support tools, computer operating systems, networking tools, case-management platforms
Responsibilities
Offer direct troubleshooting and assistance for gaming cabinets, computers, and related hardware; Install, configure, repair, and validate technical equipment in various customer environments; Travel to customer sites for hands-on support; Provide on-call coverage and prioritize field requests
Seniority
Mid-Senior, hands-on IC