IT Onsite Support Engineer
Core
Provide 2nd-level onsite IT support, device management, and executive concierge services for a global gaming company.
Role type
IT Onsite Support Engineer
Builds
Internal IT support infrastructure, user access systems, and technical documentation for employees.
Domain
IT Support / Gaming & Entertainment
Deliverable
product features
Required skills
Windows administration, Active Directory management, Microsoft Intune, Microsoft Azure, ITSM tools, incident management, hardware deployment, technical documentation
Preferred skills
ServiceNow, remote assistance tools, AV systems support, process improvement
Technologies
Active Directory, Microsoft Intune, Microsoft Azure, ServiceNow, Zoom
Responsibilities
Provide 2nd-level onsite support including device builds and refreshes, manage service requests and incidents, deliver executive concierge IT support, facilitate IT inductions for new hires, maintain internal knowledge base, administer user accounts in Active Directory, support video conferencing tools, collaborate with vendors on equipment installation
Seniority
Mid-level, hands-on IC
