Field Service Manager - Sydney Metro
Core
Lead a field service team to deliver maintenance and support for gaming entertainment products and venues, ensuring customer satisfaction and operational compliance.
Role type
Senior Field Service Manager
Builds
Service delivery for gaming machines and venues
Domain
Gaming entertainment / Hospitality
Deliverable
client delivery
Required skills
Team leadership and mentorship, P&L management, SLA management, customer relationship management, data analysis and reporting, WH&S compliance, inventory management, technical troubleshooting coordination
Preferred skills
Gaming industry experience
Responsibilities
Manage customer expectations and relationships, coordinate service contracts, lead and mentor field service personnel, perform venue and tool audits, manage employee training and rosters, examine data to observe performance, handle fault resolutions, manage parts inventory, coordinate P&L management including revenue and overtime, ensure all SLAs are met