Customer Service Representative
Core
Respond to service calls and emails, create and allocate field service jobs to technicians, and monitor service operations.
Role type
Customer Service Representative (Field Service Dispatch)
Builds
Field service job requests and dispatch assignments for Aristocrat Service line
Domain
Gaming & Leisure / Field Service Operations
Deliverable
client delivery
Required skills
Call center operations, Salesforce usage, Microsoft Office suite, job scheduling, customer database management, reporting and metrics analysis
Responsibilities
Answer incoming service calls and respond to emails, create and allocate service jobs to field technicians via Salesforce, close off daily tasks and capture relevant information, generate Key Metric reports for customers, update customer database, follow up and report job status to customers