Digital - Senior Manager/Manager, Customer
Core
Lead the Customer team to build programs and tools enabling client-focused experiences that balance digital efficiency with human connection, specifically scaling the customer data foundation for smarter decisions.
Role type
Senior Manager, Customer Data & Experience
Builds
Customer Data Platform (CDP), loyalty programs, and customer insights tools
Domain
Retail / Customer Data & Marketing Technology
Deliverable
production ML models | product features | dashboards & analysis
Required skills
CDP implementation, CRM platforms, marketing automation, data governance, identity resolution, segmentation logic, omnichannel retail strategy, cross-functional stakeholder management
Preferred skills
MBA, technical product management experience, data analytics
Technologies
CDPs, CRM platforms, marketing automation tools
Responsibilities
Execute strategic and technical enablement of the Customer Data Platform (CDP), establish enterprise-wide data governance standards, define and track KPIs for customer engagement and loyalty, drive organizational adoption of customer programs, manage cross-functional initiatives across Marketing, Digital, Technology, and Data & Analytics
Seniority
Senior Manager, hands-on leadership