Customer Experience Design (Senior Manager)
Core
Senior Manager leading Customer Experience Design and Customer Value Management strategies to drive revenue growth, retention, and customer lifetime value through data-driven journey transformation and advanced analytics.
Role type
Senior Manager, Customer Experience & Strategy
Builds
Customer journey transformations, CRM/CVM programs, and data-driven commercial initiatives for prestigious brands.
Domain
IT Consulting / Customer Experience / Advanced Analytics
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer Experience Design, Customer Value Management (CVM), Advanced Analytics, Data-driven decision making, Go-to-market strategy, Stakeholder management (C-level), Team leadership, CRM strategy, Churn reduction, Upselling/Cross-selling
Preferred skills
Large-scale CX Transformation, Omnichannel strategy, Service Design, AI/ML integration for marketing and decisioning, Next Best Action, Personalization
Technologies
Salesforce, Adobe, Microsoft Dynamics, AI/ML platforms
Responsibilities
Define and implement end-to-end customer lifecycle strategies, Design and transform customer journeys integrating AI and analytics, Lead advanced analytics initiatives for predictive modeling and market segmentation, Enable data-driven decision making to optimize commercial performance, Lead multidisciplinary teams focusing on delivery and scalability, Manage strategic client relationships and pipeline development
Seniority
Senior Manager, 8-12 years experience, hands-on leadership
