Platform Support Engineer, Level 4 – OneLink, CXS Development
Core
Resolve customer software issues during product upgrades and support OneLink platform operations for casino gaming clients.
Role type
Senior Platform Support Engineer (Level 4)
Builds
Software stability and issue resolution for casino gaming platforms
Domain
Casino gaming / B2B software support
Deliverable
client delivery
Required skills
Networking, TCP/IP, Unix/Linux OS, PowerShell, Ansible, SQL, Git, Jenkins, Kubernetes, problem-solving
Preferred skills
agentic AI, Java/J2EE, OneLink product knowledge, VMware/HyperV, web architectures
Responsibilities
Resolve customer software issues during product upgrades, collaborate with Customer Success and Product Management, work with developers and installation teams on software concerns, build documentation to support development
Seniority
Senior, hands-on IC
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