Collection Representative
On-site
Core
Negotiating payment resolutions for delinquent accounts (5-59 days past due) and resolving customer disputes via phone.
Role type
Collection Representative
Builds
Cash flow recovery for Nissan financial services
Domain
Automotive finance / Collections
Required skills
Collections techniques, MS Office intermediate, Fluent English, Conflict Management, Customer Focus, Decision Quality
Responsibilities
Receive outbound and inbound calls on delinquent accounts, research and resolve customer disputes, maintain standard delinquency percentages and clearance ratios, analyze accounts and recommend actions to supervisors