Senior Fixed Operations Manager -Little Rock
Core
Drive innovation and operational efficiency for assigned automotive dealerships to enhance customer experience, retention, dealer profitability, and purchase loyalty through optimized after-sales operations.
Role type
Senior Fixed Operations Manager (Automotive)
Builds
Dealer operations performance, customer satisfaction, and parts/service sales effectiveness
Domain
Automotive industry, specifically dealership fixed operations and after-sales services
Required skills
Automotive sales operations, dealer agreement management, parts and service sales analysis, market representation, financial statement analysis, staff competency assessment, inventory management, customer satisfaction monitoring, marketing plan alignment, incentive program administration
Preferred skills
Experience with NNA tools and technologies, knowledge of electric and commercial vehicle service operations, familiarity with Key Ratio Management, ability to conduct onsite dealership inspections
Technologies
NNA platforms, CRM systems, eCommerce platforms, BDC platforms, real-time monitoring tools, inventory tracking systems
Responsibilities
Conduct routine dealership visits to assess after-sales operations and provide consultative coaching; Coordinate and align Aftersales Core Processes and implement training programs; Monitor service staff expertise and promote technician certification; Review and align dealership marketing and advertising plans with national initiatives; Perform dealership financial and operational analysis to recommend performance improvements; Identify human resource issues and assist management with staffing and training needs; Monitor parts inventories and ensure inventory control practices support timely customer service; Evaluate sell-out and sell-in data to improve dealership profitability and brand loyalty; Assist with logistics related to dealership openings and closings; Support brand initiatives through participation in auto shows and special events.
Seniority
Senior, hands-on IC