Welcome Representative
Core
Negotiate resolutions and payment arrangements for delinquent accounts (5-59 days past due) while resolving customer disputes and maintaining portfolio clearance ratios.
Role type
Senior collections specialist (delinquency resolution)
Builds
Delinquency resolution outcomes for Nissan financial accounts
Domain
Automotive finance / collections
Deliverable
client delivery
Required skills
Collections techniques, knowledge of state and federal regulations, MS Office intermediate, Fluent English
Preferred skills
BA degree
Responsibilities
Receive outbound and inbound calls on delinquent accounts, research and resolve customer disputes, maintain standard delinquency percentages and clearance ratios, analyze accounts and recommend actions to supervisors
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