Specialist I Collections
Core
Manage collections and account reconciliations for Level 1 customers, resolving disputes and ensuring timely payment processing.
Role type
Specialist I Collections
Builds
Cash flow stability and accurate financial records for assigned customer portfolio
Domain
HVACR technology and cold chain logistics
Deliverable
client delivery
Required skills
account reconciliation, dispute resolution, financial analysis, customer communication, data entry, reporting
Preferred skills
proactive problem solving, interdepartmental collaboration
Technologies
Business Unit tool
Responsibilities
Provide excellent collection activities to assigned L1 customers; Answer inquiries related to order, payment, invoice and disputes; Research and analyse disputed delinquent account balances; Perform all necessary account reconciliations; Maintain a turnaround time of 24 hours for the issuance of Account Statements and Release Orders; Coordinate with Cash application team to clear aging unapplied receipts; Complete activity logs and update information into the Business Unit tool.
Seniority
Individual Contributor, Specialist level
