Specialist I Collections
Core
Provide collection activities, answer inquiries, and resolve disputes for assigned Level 1 customers in the HVACR and cold chain industry.
Role type
Specialist I Collections
Builds
Account statements, release orders, and cleared aging unapplied receipts
Domain
Climate technology / HVACR / Cold chain
Deliverable
client delivery
Required skills
Account reconciliation, dispute resolution, data documentation, interdepartmental collaboration, activity logging
Responsibilities
Provide excellent collection activities to assigned L1 customers; Answer inquiries related to order, payment, invoice and disputes; Research and analyse disputed delinquent account balances; Perform all necessary account reconciliations; Coordinate with Cash application team to clear aging unapplied receipts; Work with Customer Service, Sales and other stakeholders to address and resolve customer disputes and billing issues; On time completion of activity logs; Timely and accurate update of information into the Business Unit tool.