Customer Journey and Strategy Intern - Summer 2027 - Franklin, TN
On-site · United StatesNo visa sponsorship
Core
Analyze customer profiles and ownership data to identify trends and opportunities that support customer experience improvements and loyalty.
Role type
Strategy intern (customer experience)
Builds
Customer journey maps and strategic initiatives for customer loyalty
Domain
Automotive / Customer Experience
Deliverable
dashboards & analysis
Required skills
Data analysis, Problem solving, Project management, Microsoft Excel, Microsoft PowerPoint
Responsibilities
Analyze customer profiles and ownership data, Conduct loyalty and customer experience benchmarking, Support development of customer journey maps, Assist with strategic initiatives focused on customer loyalty, Collaborate with cross-functional teams to develop recommendations