Field Service Applications Speciaist
Core
Administer, support, and optimize Field Service Lightning (FSL) and associated Service systems to ensure reliability and improve technician productivity.
Role type
Field Service Applications Specialist (Salesforce FSL)
Builds
Field service operational efficiency and technology adoption for field teams
Domain
Gaming industry + Salesforce Field Service
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce Field Service expertise, Microsoft Office proficiency, system administration, user training delivery, release coordination, issue trend analysis, documentation management, stakeholder communication
Preferred skills
Familiarity with Electronic Gaming Machines
Technologies
Salesforce Field Service Lightning, Microsoft Office
Responsibilities
Act as primary operational point of contact for FSL support; Administer FSL and related field applications; Deliver onboarding, user training, and refresher sessions; Coordinate testing, releases, and rollout activities; Manage communications regarding upgrades and outages; Monitor user adoption and satisfaction; Gather feedback to identify improvement opportunities.
Seniority
Mid-level, hands-on IC