Manager (Area Service Manager), Aftersales - NMIPL
Core
Manage aftersales business, dealer operations, and profitability for the Karnataka region, focusing on customer satisfaction, revenue growth, and network expansion.
Role type
Senior Area Service and Parts Manager (Aftersales)
Builds
Dealer profitability, customer retention, and aftersales revenue streams (service, parts, accessories, warranties)
Domain
Automotive manufacturing / Aftersales
Required skills
Dealer operations management, financial statement analysis, customer satisfaction management, parts inventory management, network expansion, incentive program design, technical troubleshooting support, audit compliance, recruitment and training coordination
Preferred skills
OEM technical certification (Level 2+), knowledge of domestic automotive market, advanced Excel/PowerPoint skills, driving skills, travel readiness
Technologies
DMS, Tablet systems, Online Booking platforms
Responsibilities
Review dealer performance and financial statements to ensure profitability; Manage dealer inventory and parts fill rates; Conduct regular dealer audits for compliance and 5S standards; Support dealer training and manpower planning; Analyze customer satisfaction scores and resolve complaints; Coordinate marketing campaigns and incentive programs; Expand service network in Tier 3/4 areas; Provide technical assistance for difficult repairs and warranty claims.
Seniority
Senior, hands-on IC with regional oversight