Manager (Area Service Manager), Aftersales - NMIPL
Core
Manage aftersales business, dealer operations, and profitability for the Karnataka region, focusing on customer satisfaction, service revenue, and parts sales.
Role type
Area Service and Parts Manager (Automotive Aftersales)
Builds
Dealer service operations, parts inventory, and customer retention programs for Nissan dealerships in Karnataka.
Domain
Automotive manufacturing, Aftersales, Dealer Network Management
Deliverable
client delivery
Required skills
Dealer operations management, financial statement analysis, customer satisfaction (CSI) management, parts inventory control, service marketing strategy, recruitment and training, technical troubleshooting support, network expansion planning
Preferred skills
EV/Hybrid knowledge, advanced Excel/Powerpoint skills, driving skills, OEM Level 2+ technical certification
Technologies
DMS, Tablet systems for RO processing, Online Booking systems
Responsibilities
Review dealer financial statements and profitability; monitor CSI scores and resolve customer complaints; manage parts inventory and wholesale opportunities; develop and cascade incentive programs; conduct regular dealer audits and visits; support dealer recruitment and training; ensure compliance with company SOPs and warranty policies.
Seniority
Manager, hands-on operational leadership