Senior Systems Administrator, IT Applications
Core
Analyze business needs and deliver optimal IT Service Management (ITSM) solutions using best practices and tools like Ivanti to ensure processes align with business requirements and ITIL frameworks.
Role type
Senior ITSM Application Analyst
Builds
ITSM processes and application configurations
Domain
IT Service Management / Enterprise Software
Required skills
ITSM platform configuration, ITIL framework implementation, stakeholder requirement elicitation, process design, project management, database reporting, DevOps tools
Preferred skills
Ivanti expertise, ServiceNow experience, PMP certification, advanced ITIL certifications
Technologies
Ivanti, ServiceNow, Cherwell, BMC, Azure DevOps, Jira, Microsoft Word, Excel, PowerPoint
Responsibilities
Manage configuration, deployment, and maintenance of ITSM applications; Lead migration and consolidation of ticketing systems; Drive design and continuous improvement of ITSM processes; Develop use cases, business cases, and process flows; Monitor application efficiency and resolve operational issues.
Seniority
Senior, hands-on IC