Process Design and Governance Specialist
Core
Design, document, and govern end-to-end business processes for global insurance brokerage operations including placement, claims, underwriting support, compliance, and client servicing.
Role type
Senior IC process design and governance specialist
Builds
Standardized, efficient, and compliant operational workflows and SOPs for global teams
Domain
Insurance brokerage / Global operations / Regulatory compliance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process mapping (BPMN, Visio, Lucidchart), SOP development, governance framework design, stakeholder facilitation, change management, KPI monitoring, Lean/Six Sigma methodologies
Preferred skills
Insurance brokerage operations knowledge, workflow/automation platforms (Appian, Pega, UiPath), global matrixed organization experience, Project management certification (PMP, PRINCE2)
Technologies
BPMN, Visio, Lucidchart, Appian, Pega, UiPath, Power Automate
Responsibilities
Lead design and redesign of core operational processes; Develop process maps, SOPs, and RACI models; Establish and maintain process governance frameworks; Monitor process performance using KPIs and drive corrective actions; Support internal and external audits with process documentation; Act as subject matter expert to regional operations leaders
Seniority
Senior, hands-on IC