Senior Customer Success Engineer, Canada (Remote)
Core
Drive long-term value creation and technology adoption for construction customers (General Contractors, Specialty Contractors, Owners) by delivering actionable recommendations and solutions.
Role type
Senior Customer Success Engineer (Construction Industry)
Builds
Platform adoption and operational improvement for construction teams
Domain
Construction technology / SaaS
Deliverable
product features
Required skills
consultative problem-solving, construction industry workflows, cross-functional technical orchestration, customer analytics, usage metrics, value-focused solution architecture, technical advisory, product demonstration, platform expertise, mentorship
Preferred skills
none stated
Technologies
none stated
Responsibilities
Deliver actionable recommendations to maximize platform ROI; Architect and present value-focused solutions; Keep customer leadership informed on roadmaps; Serve as technical advisor for escalations; Lead tailored product demonstrations; Maintain deep expertise in platform capabilities; Support and mentor team members; Travel for on-site consultations and industry events
Seniority
Senior, hands-on IC with mentorship
