Alternant(e) Service Delivery Manager IT
Core
Managing IT service delivery, operational support, and user experience for a Digital Workplace team handling 26,000+ workstations and 34,000 smartphones.
Role type
Junior Service Delivery Manager (IT)
Builds
IT services, digital workplace tools, and mobile device management for 60,000+ employees
Domain
IT Operations / Digital Workplace / Managed Services
Deliverable
client delivery
Required skills
IT service management, contract and service level monitoring, KPI consolidation and reporting, process documentation, budget tracking, stakeholder communication
Preferred skills
Project management, change management, data analysis
Technologies
Excel, PowerPoint
Responsibilities
Consolidate activity indicators and prepare review materials for client committees, manage and qualify incoming service requests and client feedback, track and update action plans for service irritants, document and update service management processes, assist in market management committee meetings, monitor billing and reconcile orders with services provided
Seniority
Junior, apprentice level