IT Support, Executive Services
Core
Deliver white-glove technical support, asset management, and event tech execution for C-suite executives and VIPs while resolving high-volume general IT tickets.
Role type
Senior IC IT Support Specialist (Executive Services)
Builds
Zero-downtime hardware refreshes, seamless executive operations, and flawless high-stakes meeting environments
Domain
Corporate IT / Executive Services / Endpoint Management
Required skills
macOS/Windows endpoint administration, AV technology troubleshooting, MDM tools (Jamf/Intune), SaaS/Identity platforms (Okta/SSO), high-volume ticket resolution, executive relationship management
Preferred skills
Event tech execution, Zoom Rooms/Neat configuration, proactive service delivery
Technologies
macOS, Windows, iOS, Android, Okta, Google Workspace, Zoom, Slack, O365, Jira Service Management, Jamf, Intune
Responsibilities
Build trusted relationships with Executive Assistants for proactive planning; Deliver dedicated technical support to C-level executives; Manage dedicated executive hardware assets and VIP inventories; Resolve high-volume Tier 1–3 IT tickets; Execute end-to-end event tech for board meetings and town halls; Partner with Digital Employee Experience org to optimize device provisioning
Seniority
Mid-Senior, hands-on IC