IT Field Service Support Engineer – UK South
Core
Provide onsite 2nd line desktop support, hardware/software deployment, and advanced troubleshooting for employees across UK South regional offices.
Role type
Senior IC IT Field Service Support Engineer
Builds
Hardware, software, printers, and mobile device support for Group and HUK&I locations
Domain
Insurance / IT Infrastructure
Required skills
Active Directory, Windows 11, macOS, Apple Business Manager, SCCM, Intune, ServiceNow, ITIL Foundation V4, hardware refreshes, mobile device support (Apple/Android), network troubleshooting
Preferred skills
CoreView, Microsoft Exchange, Office365, Mimecast, MS AutoPilot, MS CoPilot, Tanium, Azure
Technologies
Active Directory, Windows 11, macOS, Apple Business Manager, SCCM, Intune, ServiceNow, CoreView, Microsoft Exchange, Office365, Mimecast, MS AutoPilot, MS CoPilot, Tanium, Azure
Responsibilities
Deliver onsite support for hardware, software, printers, and mobile devices; manage tickets via ServiceNow; assist in hardware refreshes and technology rollouts; perform advanced troubleshooting and root cause analysis; support office openings, acquisitions, and relocations; maintain deployment schedules and inventory records.
Seniority
Senior, hands-on IC
