Web Tester, IT Specialist II - Baltimore City Department of Information Technology
Core
Provides technical support for personal computers, network infrastructure, mainframe client servers, and microcomputer software/hardware, including testing, updating, maintenance, and helpdesk response.
Role type
IT Specialist (Technical Support & Systems Maintenance)
Builds
Maintains and supports internal IT infrastructure and systems for city operations
Domain
Public Sector / Municipal Government IT
Deliverable
infrastructure
Required skills
System engineering, network engineering, information security, application programming, systems design, database management, GIS, custom report writing, cloud-based software integration, hardware troubleshooting, network program repair, database query development, cartographic map design, systems software development, technical report writing
Preferred skills
IT work lead experience, government IT experience, Project Management Professional (PMP), Certified Information Security Manager (CISM)
Technologies
Mainframe client servers, microcomputer software, relational databases, GIS, cloud-based software
Responsibilities
Respond to helpdesk requests, install and maintain microcomputer systems and mainframe client servers, develop database queries and generate reports, troubleshoot network programs and hardware, write technical reports and analyses, perform preventative and corrective maintenance
Seniority
Individual Contributor (IC), entry to mid-level