Senior Director, Customer Success
Core
Lead and scale Customer Success & Solutions Engineering teams to drive customer lifetime value, retention, and technical adoption for Procore's construction technology platform across EMEA.
Role type
Senior Director, Customer Success & Solutions Engineering
Builds
Customer success and solutions engineering functions for a B2B SaaS construction technology platform
Domain
Construction technology / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Second-level leadership (managing managers), scaling technical post-sales teams, managing cross-border European markets, building new functions from scratch, strategic stakeholder management, forecasting at-risk accounts, driving revenue growth and retention metrics, organizational transformation
Preferred skills
Pre-sales solutions engineering leadership, hands-on AI tool implementation, construction industry experience, fluency in French/Spanish/German/Polish
Technologies
SaaS platforms, AI tools
Responsibilities
Lead and inspire a regional organization of Managers, CSEs, and Solution Engineers; Develop technical adoption strategies and mitigate platform risks; Define customer value and create robust solution designs; Oversee handover from Professional Services to ensure high-quality implementations; Establish strategic relationships with key customer contacts; Manage KPIs and long-term goals for revenue and margins; Forecast at-risk accounts and develop retention plans; Collaborate with Product leadership for feedback loops; Implement talent acquisition and retention strategies
Seniority
Senior Director, managing managers
