Eastern Washington & Northern Idaho Account Manager
Core
On-site Account Manager engaging commercial and industrial (C&I) customers in Eastern Washington and North Western Idaho to launch and expand a new demand response (DR) program for a utility client.
Role type
Senior B2B Account Manager (Energy/Demand Response)
Builds
Demand response program enrollment and participation for C&I customers
Domain
Energy efficiency / Utility programs / Demand Response
Required skills
B2B sales, relationship building, customer engagement, technical troubleshooting, program operations, documentation, autonomous work, territory management
Preferred skills
Energy program experience, familiarity with C&I facilities, understanding of energy use patterns
Technologies
CRM systems, program management tools
Responsibilities
Maintain and grow a portfolio of medium-sized and large C&I customer accounts; Act as the local, on-site representative for the program; Educate customers on how DR events work and help them identify operational strategies; Troubleshoot technical or programmatic issues and recommend solutions; Record and track customer interactions, documentation, and status updates; Travel throughout Eastern Washington and North Western Idaho to conduct on-site customer visits
Seniority
Mid-Senior, hands-on IC