Administrator Hotel Sales & Service
Core
Entry-level administrator supporting the Sales Department by streamlining processes, servicing rooms-only groups (conventions, entertainment, sports), and acting as a liaison between sales and hotel operations to ensure seamless guest experiences.
Role type
Sales/Service Administrator (Entry-level)
Builds
Operational efficiency for rooms-only groups and smooth execution of events for citywide conventions, entertainment, and sports bookings.
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Data entry, contract management, reservation processing, group billing, travel coordination, site inspection coordination, correspondence preparation, system updates, room block management, VIP experience management
Preferred skills
Sales experience, hospitality experience, event coordination experience, proficiency in sales and reservations systems, Microsoft Office Suite proficiency
Technologies
Sales systems, Reservations systems, Microsoft Office Suite
Responsibilities
Provide clerical and administrative support to the sales management team; coordinate work within Sales, Catering, and Convention Services departments; process reservations, expense reports, and confirmations; build accounts and merge contracts in the Sales System; plan and oversee all aspects of rooms-only groups including scheduling, resource allocation, and billing; manage group room blocks and cutoffs; coordinate travel arrangements and site inspections; oversee VIP guest experiences and room advancements.
Seniority
Entry-level, hands-on IC