Guest Relations Agent - Palms Casino - On Call
Core
Front desk agent responsible for guest check-in/out, reservations, payments, and room inventory management at a casino/hotel.
Role type
Guest Relations Agent (Front Desk)
Builds
Guest check-in/out processes, room reservations, payment transactions, and daily operational reports
Domain
Hospitality / Casino
Deliverable
product features
Required skills
Guest service, reservation management, payment processing, room inventory control, report generation, key issuance, special request handling, equipment inspection, cash handling, currency exchange
Preferred skills
Customer service experience, front desk experience, computerized front office system operation, team member training
Technologies
Computerized front office system
Responsibilities
Check guests in and out, book reservations, process payments, maintain room inventory, generate daily/weekly reports, instruct new team members, handle guest special requests, inspect equipment, post charges to guest accounts
Seniority
Individual Contributor, entry to mid-level