Claims Manager - Commercial & Schemes
Core
Lead a high-performing team of Claims Executives and Handlers within the Commercial Claims Division, driving performance, strengthening capability, and delivering high-quality client outcomes.
Role type
Senior IC Claims Manager (Commercial Insurance)
Builds
Commercial claims handling services for corporates and emerging ventures
Domain
Insurance / Commercial Claims
Deliverable
client delivery
Required skills
Team leadership and development, Performance management, Operational strategy execution, Data analysis and reporting, Client complaint resolution, Stakeholder collaboration
Preferred skills
CII qualification, Knowledge of general insurance principles, Legal and regulatory framework knowledge
Technologies
Microsoft Office, Data/reporting tools
Responsibilities
Lead, inspire, and develop a team of Claims Executives and Handlers; Conduct performance reviews and skills gap analyses; Take ownership of day-to-day Claims team operations; Support and implement operational strategy and procedures; Identify process inefficiencies using MI and data dashboards; Manage and resolve client complaints
Seniority
Manager, hands-on leadership