Executive Support Technician
Core
Provide advanced technical support, troubleshooting, and maintenance for executive leadership and enterprise users across hardware, software, mobile devices, and AV systems.
Role type
Senior IC Executive Support Technician
Builds
Production IT support services for executive staff and enterprise users
Domain
Corporate IT / Executive Services / Residential Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware troubleshooting, software troubleshooting, mobile device support, AV system configuration, ServiceNow ticket management, Windows/macOS administration, networking fundamentals, security tool usage, end-user training
Preferred skills
Microsoft Certified Desktop Support Technician (MSDST) certification
Technologies
Microsoft Windows, Apple macOS, VMware, Microsoft 365, Exchange, Outlook, Active Directory, Teams, Zoom, Adobe, 8x8, eFax, CrowdStrike, Tenable, iBoss, Proofpoint, MAXHUB, Extron, Crestron, QSC, Logitech, ADT, Blink, Google Home, Control4
Responsibilities
Analyze and resolve hardware, software, and peripheral issues; configure, install, upgrade, rebuild, and troubleshoot PCs and laptops; install and support mobile devices; design, install, and troubleshoot audio/visual systems; install and maintain executive residential technologies; deliver product demonstrations and provide end-user training
Seniority
Mid-level, hands-on IC
