IT Intern
Core
Provide tier 1 technical assistance and support for incoming issues related to computer systems, hardware, and software.
Role type
IT Intern (Tier 1 Support)
Builds
Internal IT support services for Sonaca North America employees
Domain
Aerospace and Defense / IT Support
Deliverable
client delivery
Required skills
Troubleshooting desktop hardware and OS, Microsoft Office proficiency, Problem identification and resolution, Documentation of standard procedures
Preferred skills
Technical degree (2nd or 3rd year), Knowledge of Microsoft desktop OS, Ability to work in high-stress environments
Technologies
Microsoft Office, Microsoft desktop OS
Responsibilities
Respond to queries via phone, email, or walkups; Troubleshoot desktop hardware, operating system, and software application problems; Install fixes on computers; Log incoming calls and follow up with users; Track metrics to measure performance; Train computer users; Document standard procedures in Knowledge base; Maintain compliance with desktop software licenses
Seniority
Intern
