Service Delivery
Core
Deliver Blackbaud services efficiently by managing customer cases, operations requests, and projects while maintaining robust customer relationships.
Role type
Staff Service Delivery Specialist
Builds
Customer support cases and operational service requests
Domain
SaaS / Customer Support
Deliverable
client delivery
Required skills
Case management, Service request processing, SLA management, Troubleshooting, Customer relationship management, Business systems proficiency
Preferred skills
Conflict resolution, Adaptability to change, Stress management, Analytical problem solving
Responsibilities
Prioritize and resolve high-volume customer requests, troubleshoot issues to meet SLAs, maintain open communication with internal teams, document service interactions accurately
Seniority
Staff, hands-on IC