Customer Education Manager
Core
Design and execute self-serve learning experiences and webinar series to help B2B SaaS customers succeed with Pluralsight subscriptions.
Role type
Customer Education Manager (B2B SaaS)
Builds
Self-serve educational content, webinar series, and customer playbooks
Domain
B2B SaaS / Customer Success / EdTech
Deliverable
product features
Required skills
CRM platforms (Salesforce, Gainsight, Pendo, Zendesk, Tableau), project management methodologies, customer strategy, data analysis (qualitative/quantitative), content creation
Preferred skills
Experience in customer success, marketing, or product roles
Technologies
Salesforce, Gainsight, Pendo, Zendesk, Tableau
Responsibilities
Identify educational needs and develop solutions; lead end-to-end projects with subject matter experts; build and operate webinar series; apply data to measure content performance and iterate; create just-in-time resources; own customer playbooks and training for new features
Seniority
Mid-Senior, hands-on IC
