Customer Success Manager
Core
Engage, retain, and enable enterprise customers to utilize the Pluralsight learning platform to achieve business outcomes, acting as a trusted adviser to drive renewals and expansion.
Role type
Senior Customer Success Manager (Enterprise SaaS)
Builds
Customer success outcomes, retention, and expansion for global enterprise clients
Domain
EdTech / Corporate Training / SaaS
Deliverable
client delivery
Required skills
Strategic account management, data-driven customer health analysis, risk mitigation, technical solution articulation, stakeholder management with C-level executives, forecasting
Preferred skills
Gainsight, Salesforce.com, software engineering development lifecycle knowledge
Technologies
Gainsight, Salesforce.com
Responsibilities
Drive the Client Engagement Model to ensure mutual success, take full ownership of accounts from onboarding to renewal, anticipate needs and mitigate risks, interpret tools to measure customer health and utilization, take corrective actions based on insights, inspire adoption of best practices, predict and forecast risk and expansion
Seniority
Senior, hands-on IC