Customer Success Manager, Corporate Impact
Core
Strategic partner guiding social good sector customers in leveraging cloud solutions and data intelligence to achieve organizational goals.
Role type
Senior Customer Success Manager (SaaS)
Builds
Customer success plans, adoption strategies, and retention programs for YourCause solutions
Domain
Social good / Corporate Social Responsibility SaaS
Deliverable
client delivery
Required skills
Executive stakeholder management, data-driven insights, cloud technology demonstration, joint success planning, customer health monitoring, renewal strategy, expansion identification
Preferred skills
Familiarity with Blackbaud solutions, experience in social good sector
Responsibilities
Build strategic relationships with executives, drive usage and value realization of YourCause solutions, develop and execute joint success plans, monitor product usage and sentiment data, protect recurring revenue through wellness planning, support expansion opportunities with sales, foster customer loyalty through reference programs
Seniority
Mid-Senior, hands-on IC
