Ingénieur Support
Core
Provide Level 1 and Level 2 support for debt management SaaS applications serving public sector clients (municipalities, public institutions), acting as a bridge between client consultants and R&D/Product teams.
Role type
Support Engineer (Level 1 & 2)
Builds
Debt management, treasury, and subsidy management SaaS solutions for the public sector
Domain
Financial Technology (FinTech) / Public Sector Finance
Deliverable
client delivery
Required skills
incident resolution, technical troubleshooting, functional analysis, documentation, ticketing system management, stakeholder communication, requirement gathering
Preferred skills
knowledge of public sector financial processes, familiarity with SaaS platforms
Technologies
ticketing systems, SaaS platforms
Responsibilities
Identify, analyze, and resolve application incidents at Levels 1 and 2; respond to client requests via email and phone; act as a liaison between client consultants and R&D/Product teams to relay needs and qualify anomalies; document technical and functional resolutions in knowledge bases; track and manage all interactions in the ticketing system; prioritize and escalate complex issues to appropriate R&D or Product contacts; continuously learn new application features and public sector business challenges.
Seniority
Mid-level, hands-on IC