Telecommunications Analyst Senior
Core
Design, administer, optimize, and secure enterprise-grade VoIP and unified communications platforms supporting academic, administrative, and public safety operations.
Role type
Senior Telecommunications Analyst (VoIP/Unified Communications)
Builds
Reliable voice and communications infrastructure across multiple campuses
Domain
Higher Education / Telecommunications
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
VoIP architecture, SIP, call routing, dial plans, PBX/soft-PBX administration, disaster recovery planning, E911/e911 integration, change management, vendor coordination, security patching, technical mentoring
Preferred skills
E911/emergency communications support, IT service management (ITSM), contact center technologies, complex project leadership
Technologies
Microsoft Teams Voice, Cisco Collaboration, SIP, PBX, soft-PBX, E911 systems
Responsibilities
Design and configure enterprise VoIP and unified communications platforms; monitor system performance and proactively resolve voice quality issues; lead planning and migration of cloud and hybrid telephony solutions; ensure service availability, redundancy, and business continuity; integrate with directory services, IAM, and emergency notification solutions; provide technical guidance and mentorship to staff; coordinate with vendors on lifecycle planning and support; apply security best practices including fraud prevention and access controls; participate in change management and after-hours maintenance.
Seniority
Senior, hands-on IC with mentorship responsibilities