Technical Implementation Manager
Core
Lead mission-critical installations of public safety AI platform at emergency communications centers, ensuring life-saving data reaches first responders.
Role type
Senior Technical Implementation Manager (Field)
Builds
RapidSOS HARMONY platform (AI for public safety) for federal, state, and local agencies
Domain
Public Safety / Emergency Response / Telecommunications
Deliverable
client delivery
Required skills
VoIP infrastructure (SIP, PBX, SBCs), telephony systems, on-site hardware/software installation, project management, technical troubleshooting, cross-functional collaboration
Preferred skills
Public safety technology ecosystems (CAD, NG911, 911 operations), API integration, ENP Certification
Technologies
RapidSOS HARMONY, SIP, PBX, SBCs, CAD, NG911
Responsibilities
Manage end-to-end technical field deployments and testing; Travel 75% to customer sites for on-site installs and troubleshooting; Integrate solutions with local IT teams and telephony providers; Act as subject matter expert on VoIP infrastructure; Gather field feedback to improve implementation processes