Case & Operations Manager, Office of Institutional Equity (OIE)
Core
Manage intake, case records, and logistics for policy violations and Title IX reports while coordinating supportive measures and hearings.
Role type
Senior IC case and operations manager
Builds
Case management workflows, hearing logistics, and compliance outreach programs
Domain
Higher education + Civil Rights/Title IX compliance
Required skills
Case management, confidential database administration, hearing logistics, policy maintenance, data analysis, vendor contract management, budget monitoring, document preparation
Preferred skills
Maxient case management system, Workday financial systems, Title IX/Civil Rights expertise, higher education experience, crisis management
Technologies
Maxient, Workday, Microsoft Office, Google Workspace, Adobe Acrobat
Responsibilities
Review reports and send communications per SOPs; coordinate outreach and communication for claimants, respondents, and witnesses; manage complex cases in confidential database; provide logistical support for hearings; review interview transcripts and redact; collect and analyze intake data to identify trends; respond to inquiries regarding prevention programming; maintain third-party vendor contracts; manage office supplies and equipment; reconcile payments and monitor department budget; prepare annual reports for Executive Director
Seniority
Mid-level, hands-on IC