Case & Operations Manager, Office of Institutional Equity (OIE)
Core
Manage intake, case records, and logistics for policy violations and Title IX reports within a university's Office of Institutional Equity.
Role type
Senior IC case and operations manager (institutional equity)
Builds
Case management workflows, hearing logistics, and compliance reporting for the university community
Domain
Higher Education + Civil Rights/Title IX Compliance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
complex case management, confidential database administration, hearing logistics coordination, data analysis and trend reporting, contract and vendor management, budget monitoring, policy maintenance, FERPA compliance, document redaction
Preferred skills
Maxient case management system proficiency, Workday financial system proficiency, Title IX and campus sexual violence experience, higher education environment experience, crisis management support
Technologies
Maxient, Workday, Microsoft Office, Google Workspace, Adobe Acrobat
Responsibilities
Review reports and send communications per SOPs; coordinate outreach and communication for claimants, respondents, and witnesses; manage complex cases in confidential database; provide logistical support for hearings; review interview transcripts and make redactions; collect and analyze intake data to identify trends; respond to inquiries regarding prevention programming and policies; maintain office operations, supplies, and equipment; reconcile payments and monitor department budget; prepare annual reports for Executive Director
Seniority
Mid-Senior, hands-on IC