Customer Service Representative II
Hybrid · United States
Core
Contact center representative supporting clinical departments by managing patient calls, scheduling appointments, and processing refill requests.
Role type
Customer Service Representative (Contact Center)
Builds
Patient appointment schedules and refill requests
Domain
Healthcare / Contact Center
Required skills
Bilingual fluency (English/Spanish), Customer service, Administrative support, Call center experience, Medical terminology knowledge, Electronic Medical Record (EMR) navigation, Microsoft Office Suite
Responsibilities
Schedule, reschedule, and cancel appointments; Document clear and concise messages; Transfer calls to other departments; Navigate and document in the Electronic Medical Record (EPIC); Process refill requests accurately; Conduct outreach calls on behalf of clinical departments