Customer Service Representative II
Hybrid · United States
Core
Contact Center Representative supporting clinical departments by managing patient calls, scheduling appointments, and processing refill requests.
Role type
Customer Service Representative (Healthcare Contact Center)
Builds
Patient appointment schedules and refill coordination
Domain
Healthcare / Community Health
Required skills
Bilingual fluency (English/Spanish), Customer service, Appointment scheduling, Electronic Medical Record (EMR) navigation, Outbound calling, Medical terminology knowledge
Preferred skills
Microsoft Office Suite proficiency, Experience with electronic medical record technology
Responsibilities
Schedule, reschedule, and cancel appointments; Document messages and route calls; Transfer calls to appropriate departments; Process refill requests; Conduct outreach calls to patients
Seniority
Entry-level to Junior