Operations Manager
Core
Supports the administrative and medical director in department development, workflow monitoring, and continuous improvement to maximize health center revenues and patient experience.
Role type
Senior Operations Manager (Healthcare Administration)
Builds
Operational workflows, staff schedules, compliance reports, and performance metrics for a community health center.
Domain
Healthcare / Ambulatory Care Management
Deliverable
dashboards & analysis
Required skills
Workflow optimization, staff scheduling, compliance monitoring, data analytics, budgeting, cross-functional liaison
Preferred skills
Healthcare administration degree, ambulatory management experience, customer service in healthcare
Technologies
Workday, EMR/MIS systems, reporting tools
Responsibilities
Develop and distribute on-call schedules; monitor staff productivity and compliance (CPR, PPD); coordinate nurse, MA, and clerical schedules; approve payroll; manage IT access and provider numbers; evaluate workflows for efficiency; prepare staff performance evaluations; coordinate PEER reviews; create performance reports (immunization, vital signs); monitor daily support activities; solve problems to improve patient flow; participate in budget process.
Seniority
Senior, hands-on IC