Coordinator Patient Access
Core
Patient Access Coordinator serving as a liaison for patients seeking services at NeighborHealth, managing check-ins, appointments, and registration in the Emergency Department.
Role type
Patient Access Coordinator (Customer Service/Administrative)
Builds
Patient registration workflows and appointment scheduling for the Emergency Department
Domain
Healthcare / Community Health Center
Deliverable
product features
Required skills
Patient check-in procedures, Appointment booking and cancellation, Telephone triage, Electronic Medical Record (Epic) navigation, Medical terminology basics, Microsoft Office proficiency
Preferred skills
Experience with electronic medical record technology
Responsibilities
Check-out appointments and create follow up visits or recalls, Book, cancel and/or reschedule appointments for walk-in patients, Answer phones and document telephone encounters or RX refill requests, Navigate and document in the Electronic Medical Record (Epic)
Seniority
Entry-level, individual contributor