Sr Merchant Support Specialist
Core
Dedicated point of contact and trusted advisor for a merchant network (medical/dental, retail, contractors) managing the full lifecycle from onboarding to ongoing account oversight.
Role type
Sr Merchant Success Specialist (B2B account management & compliance)
Builds
Merchant relationships and financing solutions for small businesses and service professionals
Domain
Financial services / Lending / Merchant operations
Deliverable
client delivery
Required skills
B2B account management, KYC/KYB/CDD compliance, fraud investigation, data analysis, consultative communication, risk assessment, system management
Preferred skills
Bachelor's degree in Business/Finance, experience with automatic dialers
Technologies
Springbok, Falcon, Tableau, automatic dialers
Responsibilities
Own end-to-end business onboarding reviews and compliance verification; Execute structured new merchant engagement programs via outbound calls; Monitor behavioral alerts and conduct business reviews to identify risk patterns; Conduct fraud investigations and manage escalations; Serve as primary point of contact for ongoing merchant servicing; Build consultative relationships to identify growth signals.
Seniority
Senior, hands-on IC