Supervisor, Telecommunications Operations
Core
Oversees daily telecommunications operations, ensuring service continuity and coordinating systems and staff for a contact center.
Role type
Senior IC telecommunications operations supervisor
Builds
Reliable telecommunications service and contact center operations
Domain
Healthcare + Telecommunications infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
PBX and VoIP systems expertise, contact center operations management, project coordination, staff training, vendor coordination, troubleshooting complex telecom issues, system rollout and upgrade management
Preferred skills
Healthcare industry experience, multi-site clinic operations experience, conflict resolution, Microsoft Office proficiency
Technologies
PBX, VoIP, contact center platforms, Microsoft Office Suite
Responsibilities
Coordinate daily telecommunications work and team priorities, serve as main liaison with the Contact Center, provide backup support for PBX and related systems, assist with system rollouts and upgrades, troubleshoot telecommunications issues, maintain records and equipment documentation, participate in on-call rotation for urgent issues, assign duties in the manager's absence
Seniority
Senior, hands-on IC with supervisory scope