IT Help Desk Technician- Intermediate_ Division of Information Systems
Based in United States
Core
Provides first-tier technical assistance and problem resolution to UMMC IT device users via phone, email, and ticketing systems.
Role type
Intermediate IT Help Desk Technician
Builds
IT device support and troubleshooting for university medical center users
Domain
Healthcare IT / Help Desk
Deliverable
client delivery
Required skills
IT support, Help Desk, ticketing software, remote support tools, Microsoft Office Suite, problem analysis, documentation, mentoring
Responsibilities
Answer rotating-call phone system and process technical inquiries; document issues in ticketing software; utilize remote support software for troubleshooting; route problems to appropriate technical teams; mentor associate-level team members; report problem trends to leadership.
Seniority
Intermediate, hands-on IC