Head of Field Service - Punch & Combination
Core
Lead the Field Service Team for Punch & Combination Machines, ensuring team standards, safety, productivity, and customer satisfaction.
Role type
Senior management (Head of Field Service)
Builds
Field service operations for industrial laser and machine tool technologies
Domain
Industrial manufacturing / Laser technology
Deliverable
physical/clinical work
Required skills
Team management, capacity planning, training program development, KPI definition, performance evaluation, complaint management, customer relationship management, process improvement, travel coordination
Preferred skills
Analytical skills, problem-solving, credibility building, interpersonal communication
Technologies
Punch & Combination Machines, TRUMPF platforms
Responsibilities
Ensure team adherence to company standards and procedures; manage personnel tasks including performance reviews and attendance; plan training and capacity; define process performance targets; manage escalated customer issues; coordinate customer visits and travel.
Seniority
Senior, hands-on IC with management responsibilities